AO Prospect: User Documentation
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Logging In
Account/user setup
Please reach out to [email protected] and [email protected] to get set up with access to your team's account.
We'll send you instructions on how to get signed in.
Troubleshooting login issues
Having some trouble getting signed in? Check out these quick troubleshooting steps. If you're still having any trouble signing in, please don't hesitate to reach out to us.
Password reset email not arriving
- Check spam folder
- Try resending the email from the login page > forgot password
If neither of these options help, reach out to someone on the client success team and we can assist you further.
Error message on login page
- Open an incognito window in Chrome (Ctrl + Shift + N in Windows or ⌘ + Shift + N on Mac)
- Enter Username and Password
If you can login without an error using the fresh link or incognito window, consider updating the bookmark or link that you are using.
- The best link to use to update your bookmark is a link to the main Dashboard (the screen that you are directed to once you log in )
- Updating the link to the dashboard can be very helpful in fixing this issue (especially if you've recently changed access to different state teams)
Last modified 4mo ago